Mary’s Complex Care Journey | Secure Healthcare Solutions

Getting to Know Mary

Mary was 29 years old and had a learning disability, epilepsy, a tracheostomy and a PEG (percutaneous endoscopic gastrostomy). She also required 24-hour ventilation.

Despite her complex health and care needs, Mary was shown smiling and enjoying time with her dolls. These moments offered a glimpse into her personality and the activities she enjoyed.

Understanding Mary’s Conditions

Mary had several conditions and medical needs that required specialist support. Understanding these needs helps explain the importance of appropriate care tailored to the individual.

• Learning disability: A learning disability can affect how a person learns new skills, understands information and manages some everyday activities. The support needed varies from person to person.
• Epilepsy: A neurological condition that can cause recurrent seizures. The type and impact of seizures vary between individuals.
• Tracheostomy: An opening created at the front of the neck through which a tube is inserted into the windpipe to help with breathing or provide access for respiratory support.
• PEG: A feeding tube inserted through the abdomen directly into the stomach, which can be used to provide nutrition, fluids or medication when required.
• 24-hour ventilation: Mary required ventilatory support around the clock to assist her breathing.

Together, these needs meant that Mary required ongoing support tailored to her individual circumstances.

Mary’s Complex Care Package

Secure Healthcare Solutions provided care and support for Mary, whose needs required ongoing assistance and specialist care.

Her circumstances involved several complex health requirements, including a tracheostomy, PEG and 24-hour ventilation, alongside her learning disability and epilepsy.

SHS provide tailored care to clients with a variety of health and social care needs, working in partnership with CCGs, local authorities, case managers and more.

A Better Care Experience

Before moving to Secure Healthcare Solutions, Mary’s family had experienced difficulties with care provided by other agencies.

The decision to change providers resulted in a more positive experience, with Mary’s mum highlighting the improvement in the care and support received.

Her feedback reflected the importance of finding a care provider that families felt confident in and that delivered a positive experience for the person receiving care.

Feedback from Mary’s Mum

Mary’s mum shared her experience of changing care providers and the difference it made to the support Mary received.

Mary’s mum said:

“Previous care experiences with other agencies have not been great, changing to Secure Healthcare has resulted in great care & support”.

Putting the Individual at the Heart of Complex Care

Mary’s story highlighted the importance of appropriate support for people with complex health and social care needs.

Her family’s feedback demonstrated the value of a positive care experience and the importance of finding a provider that could deliver the care and support they needed.

At Secure Healthcare Solutions, Mary’s case formed part of the wider work supporting people with complex needs and their families.