Privacy Policy

What is our privacy policy?

“In accordance with the Data Protection Act 1998 every one has the right to privacy.”

This privacy policy sets out how Secure Healthcare uses and protects any information that you give us when you use our website.

Secure Healthcare are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.

Secure Healthcare may change this policy from time to time by updating this page. You should check this page to ensure that you are happy with any changes. This policy is effective from April 2017.

What do we collect?

We may collect the following information:

• Your name & contact information, including email and home address
• Any other information relevant to your enquiry (i.e. service specific requests/details of a complaint.)
• We may also capture demographic information using data from Google’s Interest-based advertising or 3rd-party audience data (such as age, gender, and interests) with Google Analytics, to improve user experience

What we do with the information we gather?

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• When making a service enquiry through our website, we will pass the details you have entered to the relevant Secure Healthcare department.
• We may use the information to improve our services.
• We may use demographic information to help improve overall user experience.
• If you opt-in we may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes.
• We may contact you by email, SMS, phone & post.

What should you know about security?

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

How can you control your personal information?

You may choose to restrict the collection or use of your personal information in the following ways:

• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@securehealthcaresolutions.co.uk
• If you are sent any e-correspondence from us and do not to receive any further information, simply click the unsubscribe link found at the bottom of the email.

Health Data We Access and Collect

Our mobile application accesses and collects the following health-related data in order to facilitate healthcare staffing, in-home support, care and respite services:

• Appointment and scheduling data – dates, times, and locations staff assignments
• Patient or service user identifiers – names, NHS numbers, or reference numbers required for service delivery
• Healthcare professional credentials – professional registration numbers, qualifications, and compliance documents (for staff/candidate users)
• Care or clinical notes – relevant health information shared to enable appropriate care placement and service delivery
• Medical or care requirements – details of conditions, support needs, or care plans used to match the right healthcare professional to the right service user
• Shift and timesheet records – records of healthcare work carried out, including location and duration

This health data is collected solely for the purpose of delivering healthcare staffing and care services. It is never sold to third parties, used for advertising, or shared beyond what is strictly necessary to provide the service.

Data Retention

We retain your personal data, including any health-related data, only for as long as is necessary for the purposes for which it was collected and in accordance with applicable legal obligations. Our retention periods are as follows:

Data Type	Retention Period
Patient / service user health records	8 years from last contact (or until the individual’s 25th birthday if they were a minor) — in line with NHS and UK healthcare guidelines
Healthcare staff / candidate records	7 years after the employment or engagement ends
Appointment and timesheet records	7 years, in line with HMRC and employment law requirements
Website enquiry and contact data	3 years from the date of last contact
App account data	Duration of active account, plus 2 years after account closure
Anonymised analytics data	Retained indefinitely in anonymised form only

After the applicable retention period, your data will be securely deleted or permanently anonymised so that it can no longer be associated with you.

Data Deletion – Your Right to Erasure

You have the right to request the deletion of your personal data at any time, in accordance with the UK General Data Protection Regulation (UK GDPR).

To request deletion of your data, please contact us by any of the following methods:

• Email: info@securehealthcaresolutions.co.uk (please use the subject line: “Data Deletion Request”)
• Post: Secure Healthcare Limited, Suite One, Grand Station, Sun Street, Wolverhampton, WV10 0BF
• Phone: 0121 285 9449

Upon receiving your verified request:

• We will acknowledge your request within 5 working days
• Your data will be deleted within 30 days
• We will notify you once deletion is complete

Please note: In some cases we may be legally required to retain certain data (for example, NHS health records or HMRC financial records). Where this applies, we will inform you of the reason and the applicable retention period, and your data will not be used for any other purpose during that time.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell/have told us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us at Secure Healthcare Limited, Suite One, Grand Station, Sun Street, Wolverhampton, WV10 0BF.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.