When you are looking for care at home services for yourself or a family member, it's understandable that you want to ensure that you are finding the agency who will provide the best possible care. With many care agencies to choose from, it can be daunting trying to work out who will be the right provider for you, so here we explore some questions to ask, that will help you to come to the right decision.
Do you have carers that can help with the type of care that I need?
It's vital that your care at home provider has staff who are able to deal correctly with the needs of you or your loved one. It is a truth that all people are different, and in the case of care at home, needs vary from simple help with everyday things that may have become difficult as the body gets older, to complex care needs that require a specialist nurse or healthcare worker.
What checks do you undertake on your carers?
You of course want to be assured that you are in the best possible hands, after all, you are inviting a care worker into your home. Ask your agency what background checks are undertaken on their care providers, including if a DBS is undertaken, and what types of references are provided.
Will you undertake an assessment on my or my relative's needs?
To be able to offer a truly personalised service, your care at home agency should offer to undertake a full assessment of your requirements.
Are you able to provide 24 hour care?
For many people who require care at home, services are needed around the clock. As your agency not only if they are able to provide care at all hours, but what support is available in the event of any issues.
Will I get the same member of staff looking after me each time?
It's very important that you feel comfortable with the person who will be taking care of you, after all, you may spend a lot of time with them, therefore it may be far better for you if you see the same one or two carers regularly. Ask your agency if you will be provided with the same carers each time.
At Secure Healthcare Solutions, we work with you to find the best carer to suit your needs. We understand that everyone is different, and that is why we offer a tailored care plan, that is completely individual to you and your needs.
Get in touch with us today to find out how we can help you.